Not the right fit? We’ve got you.

At Lost Label, we want you to love every piece you order. If something isn’t quite right, here’s everything you need to know about returning or exchanging your order.

Return & Exchange Conditions

* You can request a return or exchange within 5 days of receiving your order.
* Items must be unworn, unwashed, and in their original condition, with all original tags attached.

How It Works

Fill out our Return & Exchange Request form within the 5-day return window. Our team will review your request and get back to you within 1 business day.

Once we receive your item, we’ll inspect it before proceeding with your exchange or refund.

If your return is approved, your refund will be processed after we receive the returned item. Please note that couriers do not provide cash refunds.

A Few Things to Know

* Return Shipping: Customers are responsible for return shipping costs, unless the item received is damaged or incorrect.
* Opening Packages: Our courier’s policy does not allow packages to be opened upon delivery. If you’d like to return or exchange your order, you can contact us within the 5-day return window, and our team will guide you through the process.

Need Help?

If you have any questions about your return or exchange, feel free to reach out to our team. We’re happy to help!

Lost Label — Your Style, Your Label.